Before using website & applications, Dirgaputra is rarely acknowledged by its target audiences in Indonesia. They are also doing the offline transaction for selling automotive products. But because of this COVID-19 pandemic, close interaction is a bit risky for them. The order process via WhatsApp is also a bit difficult to do because every admin needs to double-input the order to their system that possibly causes any human errors. This can happen since every admin or staff must be able to understand and list every product that they have from the customers, where there are so many various variants of their products. The shipping duration can be affected too.
Dirgaputra is using EANNOVATE services that are ReOrder, Android & iOS Mobile Development, and Web Development to help them make the order process faster & easier from their distributor to the store. They can order Dirgaputra products directly from the website or mobile application. The order notification can be received instantly without any delay.
By using a website, Dirgaputra can build a more loyal audience in it (direct channel) without relying on other platforms. And also, Their potential customers can learn more and comfortably with a well-designed visual interface, clearer, & easy navigation about their products & services.
In this pandemic situation, Dirga’s customers still can order their products in a fast and easy way and also track their orders instantly. Without adding more operational sales, they can handle large orders from their customers.