Before using telesales’ internal website from EANNOVATE, Abbott Indonesia faced some difficulties in entering their order into the database system. They are doing the telesales order products by manual input on Excel that can cause any human errors. They also tried to use some well-known systems before, but it didn’t work because every company has a different workflow.
Eannovate provides a digital & visual experience for Abbott Indonesia by utilizing a Sleek UI UX Design & Internal Custom Website Development.
Our products are helping them to arrange an adaptable and optimal workflow for the telesales work, so they don’t have to go back and forth for processing customers’ orders. Their workflow is also matched into their call script. With this, Abbott Indonesia can make their telesales experience much easier to enter products within the website.
Abbott Indonesia now profited from Abbott HDS Telesales Internal Website, where every project can be finished on time and also checked with the consulting process from IT Team Regional (Abbott) & Deloitte. With our UI UX Flow, their sales agent can be more productive for selling the products and the transaction is gaining more profit by almost 50% compared to their previous manual tasks. Failed order is also reduced by almost 60% because of our system, Real-Time Stock Integration.